Birmingham Jewish Community Care

Recovery of historic overpayments worth over $25,000.


Birmingham Jewish Community Care (BJCC) are a registered charity that has been established for over 180 years which was originally set up to care for newly arrived immigrants from eastern Europe. In the years since then the organisation had acquired homes to take care of the sick and elderly. These homes subsequently became too small and in 1994 the organisation opened a large, purpose built care home which in 2010 was extended to include an additional centre on the same site.

Keen to keep an eye on business costs, BJCC originally contacted Resolve Energy back in 2012 when another broker was handling the energy contracts for their 2 electricity and 2 gas meters

Resolve Energy first contacted BJCC in 2012, at the time another broker had been managing the energy contracts for their two electricity meters and two gas meters.

Project Overview

An in-depth energy invoice audit led to the discovery that BJCC had been paying the incorrect VAT rate of 20% and an additional Climate Change Levy (CCL), for which they were exempt, for the previous 5 years. After a further and more detailed investigation by Resolve Energy it was discovered that the organisation had made overpayments worth £20,000, the equivalent to approximately 15% of their annual spend on energy.

Resolve Energy were able to work on behalf of BJCC to recover ALL of the monies owed to the organisation and arranged for refund within 30 days.

In addition to this large refund Resolve were able to negotiate and initiate new energy contracts for all meters and deal with the relevant VAT forms to ensure the bills from their supplier were on the correct rates moving forward.

Outcome and Next Steps

Resolve Energy are proud to be working with BJCC and have forged an ongoing relationship where we work alongside them to regularly monitor and audit the bills to ensure that these errors do not occur again and all other rates are being correctly billed.

BJCC were able to reallocate the $25,000 elsewhere within their budget and have subsequently secured long term competitive contract extensions.

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