Frequently Asked Questions

How can we help?

FAQ for Energy Support

Energy Support

Any issue related to energy support schemes, find out more about it here.

FAQ for Energy Prices

Energy Prices

If your having issues with energy prices, we might be able to help you.

FAQ for Services

Services

Got a question about the services we offer? Find your answers here

FAQ for Suppliers

Suppliers

See if we can help you with any supplier issues here.

FAQ for Accounts

Accounts

Got a question about your Resolve energy portal? Find your answers here.

FAQ for Energy Contracts

Energy Contracts

Find out everything you need to know about your energy contracts.

Still Struggling?

Get in touch with our team
Get in touch Contact Us
Speak to an expert online
Live chat Contact Us

Recent News

Post Title

Switching Suppliers Blog

In today’s volatile energy market, it’s easy to assume that chasing the cheapest headline rate is the smartest decision. Business leaders are under constant pressure to reduce overheads and shopping around has become the instinctive move. But here’s the catch: switching too quickly, or for the wrong reasons, can end up costing more than staying...

Post Title

6 Signs You’re Overpaying for Business Gas & Electricity

Energy is one of the biggest overheads for UK businesses - but are you paying more than you should? If you’re out of contract, tied into an unsuitable deal, or haven’t reviewed your rates in over a year, the answer is often yes. Here’s how to spot the warning signs and what to do about them. The Hidden Cost of Default Rates When your contract ends and...

Post Title

Water Costs Are Changing:What Businesses Need To know

Is your business paying more than it should for water? It might be - and big changes are coming. In July 2025, the UK Government issued its formal response to the Independent Water Commission’s final report and for businesses paying for commercial water services, this could mark a turning point. The review, chaired by Sir Jon Cunliffe, former Deputy Governor...