Frequently Asked Questions

How can we help?

FAQ for Energy Support

Energy Support

Any issue related to energy support schemes, find out more about it here.

FAQ for Energy Prices

Energy Prices

If your having issues with energy prices, we might be able to help you.

FAQ for Services

Services

Got a question about the services we offer? Find your answers here

FAQ for Suppliers

Suppliers

See if we can help you with any supplier issues here.

FAQ for Accounts

Accounts

Got a question about your Resolve energy portal? Find your answers here.

FAQ for Energy Contracts

Energy Contracts

Find out everything you need to know about your energy contracts.

Still Struggling?

Get in touch with our team
Get in touch Contact Us
Speak to an expert online
Live chat Contact Us

Recent News

Post Title

TNUoS Costs Set to Rise in 2026

A new wave of network cost increases Businesses could soon face a sharp rise in network charges as Ofgem and the National Energy System Operator (NESO) move ahead with new transmission cost frameworks under RIIO-3, due to take effect in April 2026. The latest forecasts point to significant increases across standing charge elements, part of the non-commodity costs...

Post Title

Market-wide Half Hourly Settlement Explained

What MHHS Means for UK Businesses The Market-wide Half-Hourly Settlement (MHHS) migration officially began on22 September 2025, a month earlier than originally scheduled. Several major suppliers have already started updating billing systems and data processes in preparation for full market rollout. The migration phase marks the point where the new settlement...

Post Title

Winter Energy Risks - 5 Ways to Protect Your Business

In the wake of the 2022–23 energy crisis, Ofgem warned that Britain faced a significant risk of gas shortages due to European supply pressures following the war in Ukraine. While the UK has never relied heavily on Russian gas, disruptions to continental supply chains can still ripple through our market and affect both price and availability. Fast forward...