Last Updated: 01/06/2026
Resolve Energy Ltd (“Resolve Energy”, “we”, “us”, “our”) is committed to protecting your privacy and handling your personal data openly, lawfully and securely. This Privacy Policy explains what personal data we collect, why and how we use it, who we share it with, how long we keep it and the rights you have over it.
We are a third party intermediary and energy consultancy. When we arrange and manage energy contracts on your behalf, we act as a data controller for the personal data described in this policy. We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations 2003 (PECR).
Who we are and how to contact us
Resolve Energy Ltd is a company incorporated in England and Wales with registered number 07706493 and a registered office at C/O Langtons, The Plaza, 100 Old Hall Street, Liverpool, L3 9QJ. We are registered with the Information Commissioner’s Office (ICO) under registration number Z3459496.
If you have any questions about this policy, or wish to exercise any of your rights, you can contact our Data Protection Officer at our Privacy Office:
Privacy Office, Resolve Energy Ltd, Walker House, Exchange Flags, Liverpool, L2 3YL
Email: info@resolveenergy.co.uk · Telephone: 0800 170 7670 (Mon–Fri, 08:30–17:00)
What personal data we collect and when
We ask you for certain personal data so that we can provide the products and services you request — for example, when you arrange a contract through us, speak with a member of our team, request communications, receive quotations, or use our website.
The personal data we collect includes your:
- Contact details — including name, email address, telephone number, and site and billing address.
- Meter details — including MPAN / MPR, kVA, voltage and AMR status.
- Contract details — including contract start and end dates and consumption information.
- Direct debit / payment details — where needed to set up or manage a contract.
- Information you provide to us — that we pass to energy suppliers to deliver the products and services we provide.
We may also collect technical data about how you use our website (see the Cookies section).
How and why we use your personal data
We use your personal data to provide and manage our energy procurement and consultancy services, including to:
- Validate bills and check charges are correct.
- Source and negotiate energy renewal prices from suppliers in the market.
- Discuss and resolve ongoing queries with your energy supplier.
- Manage the transfer of contracts between suppliers.
- Contact you with information about upcoming energy renewals.
- Provide quotations and arrange contracts on your behalf.
- Meet our legal, regulatory and contractual obligations.
We will only send you marketing communications where we are permitted to do so, and you can opt out at any time.
Our lawful bases for processing
We will only process your personal data where we have a lawful basis to do so under the UK GDPR. Depending on the activity, we rely on:
- Contract — where processing is necessary to provide the services you have asked for, or to take steps before entering into a contract.
- Legitimate interests — where processing is necessary for our legitimate business interests (such as managing your account, securing energy contracts on your behalf, and preventing fraud), provided these are not overridden by your rights.
- Legal obligation — where we must process data to comply with the law.
- Consent — where you have given consent (for example, for certain marketing). You can withdraw your consent at any time.
Acting on your behalf — Letter for Information (LFI)
As a third party intermediary, we rely on a valid Letter for Information (LFI) to act for you with energy suppliers. An LFI is our term for the document widely known across the energy industry as a Letter of Authority (LOA), and we recognise the two as equivalent. We will only obtain and use your data within the scope and validity period of a signed LFI, and we will only approach the suppliers you have authorised us to contact.
Who we share your personal data with
We share personal data only where necessary, and only with parties who are required to keep it secure. This may include:
- Energy suppliers that you have authorised us to approach, in order to obtain quotes, validate accounts and arrange or manage contracts.
- Service providers who support our business (for example IT, hosting, customer-relationship-management and communications providers), who act on our instructions under written contracts that comply with data protection law.
- Regulators, auditors, advisers and law enforcement where we are legally required or permitted to do so.
We do not sell your personal data.
International transfers
We store and process personal data in the UK and, where applicable, the European Economic Area (EEA). If we transfer personal data outside the UK, we make sure an appropriate safeguard is in place — such as a UK adequacy regulation, the International Data Transfer Agreement (IDTA), or the UK Addendum to the EU Standard Contractual Clauses.
How we protect your personal data
We use a range of technical and organisational security measures — including encryption and authentication tools, access controls, and staff confidentiality obligations — to keep your personal data safe and to protect it against unauthorised access, loss, misuse or alteration.
How long we keep your personal data
We keep your personal data only for as long as necessary to fulfil the purposes set out in this policy, unless a longer retention period is required by law. In general, we keep your personal data for as long as you hold a Resolve Energy account, and for a further period afterwards to meet our legal, regulatory and contractual obligations (typically up to six years). After this, we securely delete or anonymise it.
Your rights
You have the right to request:
- Access to your personal data.
- An electronic copy of your personal data (data portability).
- Correction of your personal data if it is incomplete or inaccurate.
- Deletion or restriction of your personal data in certain circumstances provided by law.
- To object to processing in certain circumstances, including to direct marketing.
Where we rely on your consent, you can withdraw it at any time. These rights are not absolute and may not apply in every case. We will respond to any valid request without undue delay and within one calendar month, which may be extended for complex requests. To exercise any of these rights, please contact our Privacy Office using the details above.
Cookies
Our website uses cookies to enhance your browsing experience and personalise the content you see. Cookies are small text files stored on your device when you visit our website.
- Types of cookies — We use both session cookies (deleted when you close your browser) and persistent cookies (which remain on your device for a set period).
- Use of cookies — We use cookies to understand how visitors interact with our website, to improve our services and to personalise your experience. We may also use cookies for advertising purposes.
- Opting out — Your web browser provides controls to manage and delete cookies from your device; please see your browser’s options.
- Third-party cookies — We may use third-party cookies, such as those from Google Analytics. These are subject to the privacy policies of the third-party providers and are not governed by this Privacy Policy.
- Changes — We may modify our cookies disclaimer at any time; please check back periodically for updates.
Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will revise the “last updated” date at the top of this page. Please check back periodically to stay informed about how we protect your personal data.
How to make a complaint
We welcome questions, comments and concerns about our privacy practices. If you wish to provide feedback, raise a concern, or exercise your rights, please contact our Privacy Office (see the details above). You can also see our Complaints Procedure.
If you are unhappy with how we have handled your personal data, you have the right to complain to the Information Commissioner’s Office (ICO): Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF — ico.org.uk — 0303 123 1113. We would, however, appreciate the chance to address your concerns before you approach the ICO, so please contact us first.